At SleepZee, we are committed to your rest and satisfaction. Please review our policy details below regarding returns, refunds, cancellations, and exchanges.
1. 60-Day Return Policy
Our policy lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Eligibility & Conditions
- Defect Verification: Refunds are primarily provided for products with proof of functional defects or manufacturing damage.
- Original Packaging: To be eligible for a return, your item must be sent back in its original packaging along with proof of purchase (receipt or order confirmation number).
- Change of Mind: We do not offer refunds for simple change of mind. Special consideration may be evaluated in exceptional circumstances with satisfactory proof of purchase.
- Non-Returnable Items: Gift cards, custom-made items, downloadable software/digital products, and health/personal care items without defects.
To initiate a return, please contact our support team at [email protected].
2. Order Cancellations
- Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
- Because we process and dispatch orders rapidly, cancellations are time-sensitive. If you need to cancel, please email [email protected] immediately.
3. Refund Process
- Inspection: Once your return is received and inspected, we will send you an email confirming receipt and notifying you of the approval or rejection of your refund.
- Payout: If approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card or original payment method within a few business days.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account or credit card statement.
- Contact your credit card provider or bank—processing delays can occur before a refund officially posts.
- If you have completed these steps and still have not received your credit, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged upon delivery. If you need an exchange for the same item, email us at [email protected].
5. Return Shipping Guidelines
- Shipping Fees: Customers are responsible for paying all return shipping costs. Original shipping fees are non-refundable. If your refund is approved, any applicable shipping charges will be deducted from your refund amount.
- Tracking Recommended: For returns valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking verification.
- Final Release: Refunds are arranged only after we receive and inspect the returned item to confirm all policy conditions are met.